Question 1

What is KinMate?

Accepted Answer

KinMate is a local-first family health record app. It stores medical reports, medications, reminders and health metrics for you, your family members and pets, explains lab reports with bilingual (English / 中文) AI, and lets you back up to your own cloud (iCloud, Google Drive or OneDrive).

Question 2

Is KinMate free?

Accepted Answer

Yes. KinMate has a free plan (1 pet, basic records and reminders). Paid plans add more managed profiles, family seats, higher AI quota and pet slots: Personal Plus and Family 3 / 5 monthly or yearly subscriptions, plus a Family 8 lifetime one-time purchase ($199.99). New users get a 60-day free trial.

Question 3

Who owns my health data?

Accepted Answer

You do. KinMate is private by design and local-first: your records live on your device and, if you enable backup, in your own cloud account (bring-your-own-cloud). KinMate does not sell data and uses no third-party analytics or crash SDKs.

Question 4

Can AI explain my lab or medical reports?

Accepted Answer

Yes. KinMate reads uploaded lab reports, prescriptions and medical documents (image or PDF) and gives a plain-language bilingual explanation of metrics and abnormalities. It is for understanding and education only and is not a medical diagnosis — always consult a licensed clinician.

Question 5

Does KinMate work for elderly parents and family members?

Accepted Answer

Yes. You can create managed profiles for elderly parents, children and other dependents, share profiles within a family, run safety check-ins and caregiver reminders, and invite caregivers — all in one family health hub.

Question 6

Can I track my pet’s health too?

Accepted Answer

Yes. KinMate manages pet profiles, vaccination and health records, feeding and medication reminders, and you can share a personal pet into the family pool so everyone helps care for it.

Question 7

Which cloud backups are supported?

Accepted Answer

Bring your own cloud: iCloud Drive, Google Drive and OneDrive. Your encrypted reports and files sync to the cloud account you choose; switch providers anytime.

Question 8

Does KinMate work offline?

Accepted Answer

Yes. KinMate is local-first, so adding records, reminders and profiles works offline; cloud backup and AI explanation sync when you are back online.

Question 9

Can I delete my account and data?

Accepted Answer

Yes. You can permanently delete your account and associated cloud data from inside the app at any time.

Question 10

What platforms does KinMate support?

Accepted Answer

KinMate is available on iOS (iPhone / iPad) and Android. Sign in with email or Google.

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